Neural2B service

AI Chatbots for Sales and Customer Support

We create intelligent chatbots for Telegram, Viber, and websites. They consult clients based on your knowledge base, and complex questions are handed over to a human.

Who it's for and what tasks it fits

✓Online stores and e-commerce services
✓Hospitality establishments, beauty salons, medical centers
✓Companies where the first line of support is overwhelmed with typical inquiries

What problem the solution solves

Standard button bots are frustrating as soon as the question goes beyond 3 prepared buttons. Live operators cannot respond at night and on weekends. During the day, up to 70% of the time is spent on the same issues: schedule, delivery, availability.

Capabilities

Understands live customer language — including typos and synonyms

Responds only based on the knowledge base you uploaded

Quickly and discreetly hands over the conversation to an operator if the question is complex or the client is dissatisfied

Works in Telegram, Viber, Instagram Direct, and as a widget on the website

Records lead contacts and automatically creates a card in CRM

Implementation and rollout stages

Structuring the Knowledge Base

We collect typical questions, return policies, payment terms, and service characteristics.

Setting Communication Frameworks and Tone

We prevent the bot from inventing (anti-hallucination guardrails) and tailor the communication style to your brand.

Connecting Messengers and CRM

We set up webhooks, routing to operators, and synchronization of dialogue history.

Pilot Testing

Before launching to the entire audience, we run the bot on 100+ real dialogues.

Input data and required integrations

·Channels: Telegram Bot API, Viber, chat widgets for websites
·CRM: HubSpot, Salesforce, Pipedrive, HubSpot
·Where the bot gets answers: regulations, price lists, product catalogs

Automation boundaries and limitations

We tell you honestly upfront what the system can't do. It's easier that way than dealing with false expectations later:

✕The bot does not make diagnoses or provide legal consultations
✕If there is no answer in the database, the bot says so — and calls an operator
✕We do not promise 100% inquiries without human involvement. That would be dishonest

How pricing is calculated

The budget depends on the number of channels, the volume of the knowledge base, and whether integration with accounting systems is needed.

See estimated pricing benchmarks →Calculate the potential impact in the calculator →

Demo example

AI Assistant for Bookings and Orders

Restaurants and cafes often lose guests in the evening and during peak hours. The administrator is busy with the hall or billing, and no one answers calls and messages on Telegram/Instagram — 'is there a table?', 'what's on the menu?' — the guest goes to the neighbors.

View the scenario diagram →

Frequently asked questions about the service

Will the bot say nonsense to clients?▾

No. We set strict security filters and tie responses only to the facts you have approved.

How does the bot hand over the conversation to an operator?▾

If the client asks for a live person or the bot does not know the exact answer, the conversation instantly goes into the queue of operators in your CRM or messenger. Along with the entire history — the client will not have to repeat.

What channels are supported?▾

Telegram, Viber, chat on the website, as well as CRM systems with open APIs for messengers.

Want to talk through your process?

We'll look at how things work for you now, check whether AI is really needed here, and map out the first pilot.

Discuss my task

Other services

Let's start with your process: AI Chatbots for Sales and Support

Describe the process that’s eating up your team’s time. We’ll suggest what can be automated, what data is needed, and where to start.