Industry solution: E-commerce and Retail

AI and Automation for Online Stores

We automatically consult buyers, organize catalog specifications, and synchronize orders with HubSpot, Shopify, OpenCart, and UPS.

Key automation tasks in the industry

✓24/7 buyer consultations on assortment, sizes, and compatibility
✓Organizing product cards from various suppliers
✓Delivery status by UPS tracking number — instantly
✓Recovering 'abandoned carts' with personalized messages — automatically
✓Suggesting similar products or alternatives if the desired item is unavailable

Detailed process breakdown

Customer Inquiry: Product Selection and Order Placement

1.The client writes in the chat in their own words. For example: 'I'm looking for running shoes for asphalt up to 3500 UAH.'

2.The AI assistant performs a semantic search on the store's current products and considers stock availability.

3.It responds in a human-like manner: 2-3 suitable items, links to photos, and briefly explains how they differ.

4.If the buyer agrees, it asks for the city, UPS branch, phone number, and creates a ready deal in HubSpot or Salesforce.

5.The store manager confirms the order with one click. No manual details required.

Expected outcome: First response — within 5 seconds. And more successfully completed orders during non-working hours.

Relevant services for this industry

Types of data processed

·Product catalogs (SKU, descriptions, sizes, prices, stock)
·History of customer inquiries and completed orders
·Directories of addresses and postal operator branches

Industry constraints and controls

✕AI does not promise discounts that do not exist. Only those promotions that are pre-programmed
✕If the stock is zero, the system directly informs the customer about it
✕Non-standard return claims go directly to the administrator

Demo scenario for the industry

Personalized Product Selection for Stores

When a store has hundreds of similar technical or sports models, the buyer gets confused. Unclear specifications, a multitude of options. If no one quickly and professionally advises, the person simply closes the site.

View the full solution architecture →

Questions about implementation in the industry

Which Ukrainian CMS does it work with?▾

We set up integrations with Shopify, OpenCart, WooCommerce, Shopify, and custom store APIs.

Will the bot not offer products that are out of stock?▾

No. The assistant checks availability in real-time — through API or a constantly updated stock database.

How does the integration with UPS work?▾

The system checks the branch number and automatically pulls the delivery status directly from the official UPS API.

Want to automate your process?

Describe the task. We'll select the right connectors and estimate how long a limited pilot will take.

Discuss an industry task

Discuss the task: AI for Online Stores

Describe the process that’s eating up your team’s time. We’ll suggest what can be automated, what data is needed, and where to start.

AI and Automation for Online Stores

Key automation tasks in the industry

Customer Inquiry: Product Selection and Order Placement

Relevant services for this industry

AI Chatbots for Sales and Support

Sales Automation and CRM

Marketing and Content Automation

Integration of CRM, Websites, and Systems via API

Website, online store, and CRM development